Terms of service.

COURSE BOOKINGS

A deposit is required upon booking, please note that all deposits and payments are non-transferable and non-refundable.To ensure your preferred dates are available we do advise course booking are made in advance. 

APPOINTMENTS

We run 3-4 weeks in advance so please book appointments in advance to avoid disappointment, please note unfortunately we are unable to take on any new evening or weekend clients at the moment.

All appointments must be made online via our online booking system, with a valid card on file, we can not take appointments via email, message or phone.

We have a strict 48 hour cancellation/rescheduele policy highlighted below.

ARRIVAL TIME

We kindly request that our clients and students arrive 10 minutes early for appointments or courses to ensure there is plenty of time to check in, choose from the large range of colours and settle in.

Late appointments may not be honoured. Treatments begun late will be shortened in consideration of the next client.

CANCELLATIONS

At the nail company we operate on a very strict 48-hour cancellation policy in order for us to accommodate the high demand of appointments. We are happy to cancel or reschedule appointments, providing we have at least 48 hours' notice. Failure to notify the nail company within this time will result in a 50% cancellation fee. No refunds will be given to cancelled or rescheduled bookings. Clients arriving more than 10 minutes late for their appointments will risk losing their appointment and being charged a cancellation fee. If this fee is not paid no further bookings will go ahead.

LATENESS POLICY

We kindly ask all clients to give us as much notice as possible if you are running late to your appointment to avoid any fees. We understand that sometimes life can get in the way and things may happen causing you to be late, however this has a huge impact on the running of the salon and our other clients. we operate on a 10-minute discretion from your scheduled appointment time. After this time, we are unable to guarantee that we will be able to honour your appointment. 

14 DAY REPAIR AND AFTERCARE POLICY

We hope that you are pleased with your manicure however; in the event that you do encounter any issues we operate on a 14 day's repair policy for all Nail treatments. Please report this to us including a photo to thenailcouk@gmail.com.  We are happy to carry out any repairs that we consider reasonable free of charge for the effected nails within this time. After this period, there will be a charge for any repairs.

Please note that your nails are jewels not tools and with this in mind you must take care of them, the level of care you apply to looking after your nails hugely influences how long they will last you.

THE RIGHT TO REFUSE TREATMENTS

At the nail company we value our staff, our team is trained to the highest standard to act in a polite and professional manner towards our valued customers. We do not tolerate any form of rudeness or disrespect towards the nail company team. Please note, we reserve the right to refuse treatments if we feel that a customer is acting in this manner. 

LOST OR DAMAGED PROPERTY

We Kindly ask our clients to look after their property while at the nail company as we are unable to take responsibility for items left unattended or damaged. Please be aware that we use chemicals and polishes inside the salons and you must take extra care of your belongings whilst with us.